Policies

Shipping Policy

Processing Time:

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Standard delivery within Canada usually takes 3–10 business days, depending on your location.

Shipping Locations:

We currently ship within Canada only. Order Tracking: You will receive a shipment confirmation email with tracking information once your order has shipped.

Return & Refund Policy

Books (Physical):

You may return physical books within 14 days of delivery if the item is unused and in its original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Non-Returnable Items:

Digital books (eBooks) and gift cards are non-returnable and non-refundable.

How to Request a Return:

To start a return, please contact us at [support email]. We will provide return instructions and address details.

Refunds:

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Privacy Policy (Information Collection)

We are committed to protecting your privacy. Your personal information is collected and used only for the purposes of processing your order, delivering products, and providing customer support.

Information We Collect:

Name

Shipping & billing address

Email address

Phone number (optional)

Payment information (processed securely via third-party payment gateways)

How We Use Your Information:

To fulfill and manage your orders

To communicate order updates or issues

To comply with legal obligations

We do not sell or share your information with third parties, except those necessary to process payments and deliver your order.

Age-Restricted Products (18+)

Certain books or products in our store may be marked as 18+ due to mature content. By purchasing any item labeled 18+, you confirm that:

You are 18 years of age or older at the time of purchase.

You are legally permitted to view, purchase, and possess such material in your province or territory.

You understand that providing false information regarding your age violates our store policies.

We reserve the right to cancel any order if we believe the purchaser does not meet age requirements.